Frequently Asked Questions
Everything you need to know about your Homestuck Official Store experience.
How long will it take for my order to ship?
Standard orders are typically processed within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on the destination.
What is your return policy for apparel and merchandise?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and clearance items are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international customers are responsible for any customs fees, duties, or taxes incurred upon arrival in their country.
How can I track my package?
Once your order has been handed over to the carrier, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
If your product arrives damaged or defective, please contact our support team within 7 days of receipt with photos of the damage and your order number so we can arrange a replacement.